Terms and Conditions

Effective Date: 26 January 2026
Website: https://elitepolostore.com

Store Name: Elite Polo Store

Welcome to the Elite Polo Store! You agree to these Terms & Conditions when you use our website and buy things from elitepolostore.com. You agree to these Terms and Conditions when you visit our website and place an order.

Please don’t use our website if you don’t agree.

1. About the Elite Polo Store

Elite Polo Store is an online store that sells horse riding shoes, equestrian footwear, and other things related to horses.

Please get in touch with us if you have any questions:

Email: contact@elitepolostore.com

2. Who Can Use Our Website

You agree to the following by using this website:

  • You are at least 18 years old or using the site with an adult.
  • You give us complete and correct information.
  • You won’t use the website for illegal or unauthorized reasons.

3. Availability and Products

We want to make sure that all of the prices, descriptions, images, and availability of our products are correct. But:

  • Item Screen settings can make colors look different.
  • Depending on the brand or manufacturer, sizes may be a little different.
  • Availability may change without warning.
  • We have the right to:
  • limit how many products you can buy
  • stop making any product at any time
  • change prices and information about products

4. Prices and Payments

Prices on the website are all in [EUR] unless otherwise noted.

You agree that

  • You will pay the full amount shown at checkout, which includes any shipping costs and taxes that apply.
  • Payments are handled safely by third-party companies.
  • We are not responsible for problems that payment processors or banks cause.
  • We can cancel an order if:
  • payment is not allowed or doesn’t go through
  • mistakes in pricing happen
  • There are suspicions of fraud.

5. Orders and Order Confirmation

You will get an email confirming your order when you place it.

Your order is only accepted after:

  • Payment is made and checked, and
  • We confirm that your order is being processed and shipped.
  • We can choose not to fill or cancel any order at any time.

6. Delivery and Shipping

We ship orders within Cyprus, and if we have enough stock, we may also ship to other areas.

The delivery times on our website are just guesses. We are not to blame for delays that happen because of

  • problems with the courier
  • delays at customs
  • Holidays for the public
  • The customer gave the wrong delivery information.

At checkout, you are responsible for giving the right shipping address and contact information.

7. Refunds, exchanges, and returns

Our Refund/Return Policy, which you can find on our website, tells you how to handle returns and refunds.

In general:

  • Items must be returned in their original packaging, if possible, and not used.
  • You need to show proof of purchase.
  • Some things may not be returnable for safety or hygiene reasons.
  • Refunds will be sent to the same payment method that was used to make the purchase.

8. Cancellations

Please get in touch with us as soon as possible at contact@elitepolostore.com if you want to cancel your order.

You can only cancel an order if it hasn’t been shipped yet.

You might have to follow our return process if the order has already been shipped.

9. What Customers Must Do

When you buy from Elite Polo Store, you agree to:

  • use products safely and for what they are meant to do
  • Before you order, make sure you pick the right size and specs.
  • Pay close attention to the product descriptions.
  • make sure the products are right for you
  • We are not liable for any injuries or damage that happen because you use our products incorrectly.

10. Property of the Mind

This website has all of the following content:

  • Text
  • Pictures
  • Logos
  • List of products
  • Layout and design
  • Is owned by Elite Polo Store or licensed to us, and intellectual property laws protect it.
  • You can’t copy, reproduce, sell, or share any of our content without our written permission.

11. Things you can’t do

You agree not to do the following:

  • use the website for illegal reasons
  • try to hack, break, or hurt the website
  • put viruses or bad code on the internet
  • lie or commit fraud
  • misuse our product images, branding, or content
  • If you break these rules, we have the right to limit access or take legal action.

12. Limitation of Responsibility

Elite Polo Store will not be responsible for:

  • damages that are not direct or that happen as a result of
  • loss of business, data, or money
  • delays, problems with delivery, or service outages
  • using the product wrong or choosing the wrong size
  • We are only responsible for the amount you paid for the product(s) you ordered.

13. Disclaimer

Unless otherwise stated, all products are sold “as is” and “as available.”

We try our best to give you correct information, but we can’t promise that:

  • the site will never have any mistakes
  • All descriptions of products are 100% complete.
  • There will be no interruptions in service.

14. Privacy

Our Privacy Policy tells us how to handle your personal information.

15. The Law That Applies

The laws of Cyprus govern these Terms and Conditions.

The courts of Cyprus will handle any disagreements that come up.

16. Changes to These Terms

We can change these Terms and Conditions at any time.

This page will have updates with a new effective date.

If you keep using the website after it has been updated, you agree to the new terms.

17. Get in touch with us

If you have any questions about these Terms and Conditions, please get in touch with us.
Thanks