Policy for Returns and Refunds
Date of Effect: January 26, 2026
Website: https://elitepolostore.com
Elite Polo Store is the name of the store.
We want you to be happy with what you buy from Elite Polo Store. We’re here to help if something isn’t right. This Refund and Return Policy tells you how to get your money back, exchange items, or return items you bought on elitepolostore.com.
1. Who can return items
You can ask for a return if
✅ The item is new, not worn, and in its original condition. The item is sent back with its original packaging (if necessary). You ask for a return within 14 days of getting your order. You show proof of purchase, like an order number or receipt.
2. Things That Can’t Be Returned
We may not accept returns for the following reasons of hygiene and safety:
- Things that have been used or worn
- Items that were returned broken because the customer handled them
- Items sent back without their original packaging (if packaging is needed)
- Any item that says “final sale” or “non-returnable” on the product page
3. How to Ask for a Return
To begin a return, please send us an email at: contact@elitepolostore.com
Please include:
- The number of your order
- The things you want to send back
- Reason for return (not required, but helpful)
- Pictures (if the item is broken or wrong)
- Once we get your approval, we’ll send you instructions for returning it.
4. Costs of shipping back
We will pay for return shipping if the return is because of our mistake (wrong item sent, defective product, damaged on arrival).
The customer has to pay for return shipping if they change their mind, want a different size, or order the wrong item.
We suggest using a shipping service that lets you track your package so you can see where it is.
5. How to Get Your Money Back
We will let you know what is going on with your return once we get it and check it.
Your refund will go back to the same payment method if it is approved.
Refund time: Most of the time, refunds are processed within 5 to 10 business days, but this depends on your bank or payment provider.
6. Exchanges (for a different size or item)
Please get in touch with us if you want to trade for a different size or item.
Exchanges depend on whether or not the item is in stock.
If we don’t have the size or item you asked for, we might offer:
- a refund, or
- store credit or
- an option for a different product
7. Items that are broken or wrong
Please get in touch with us within 48 hours of delivery if your item is broken or you get the wrong one.
Send us:
- Number of the order
- Pictures of the item and its packaging
- A short explanation of the problem
- We will fix the problem as soon as we can by giving you: a replacement, an exchange, or a full refund.
8. Refunds that are late or missing
If you still haven’t gotten your money back:
- Look at your bank account again.
- Get in touch with your bank or payment provider.
9. Get in touch with us
Please get in touch with us if you have any questions about returns or refunds:
Our Email: contact@elitepolostore.com